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This VoIP thing: What is it? Do I need a VoIP provider? And how would it help my business?

Most industries have a good smattering of jargon and acronyms, and the telecoms and IT sectors are no different! Join us as we explain what VoIP is, the key benefits and why it has become such a popular choice for both personal and business use.

What is VoIP?

Put simply, VoIP, is Voice over Internet Protocol, a technology that allows users to make phone calls using the internet rather than traditional telephone lines. This technology has been around for a few decades, but it has become increasingly popular in recent years due to the many benefits it offers.

Benefits of VoIP

As a VoIP provider in the UK ourselves, we know inside and out the key benefits of VoIPs - the biggest one being its cost savings advantages. Traditional telephone lines require a separate network infrastructure, which can be expensive to install and maintain. In addition, calls are an extra cost, either on a per call basis, or with a fixed cost monthly bundle, most businesses will also have a phone system to maintain and manage. With VoIP, all you need is a reliable internet connection and a compatible device, such as; a desk phone, computer or smartphone. Businesses can save a lot of money on phone bills, with no phone line rental, call charges or phone systems to pay for, especially if they have employees working remotely or travelling frequently.

Another benefit of VoIP is its flexibility. With traditional telephone systems, users are limited to making calls from a single location, like from a desk phone. With VoIP, however, users can work from anywhere, whether it's from home, on the road, or from a different office location, without missing important calls.

VoIP also offers a wide range of features. For example, many VOIP providers in the UK offer; call forwarding, voicemail, and caller ID, as well as more advanced features like; virtual meetings, call recording, and call analytics. This makes it easy for businesses to manage and track their calls, which can be especially useful for sales and customer service teams.

In addition, VoIP can also help to improve collaboration and communication within a business. With features like group calling and instant messaging, it's easy for employees to stay in touch with each other, regardless of their location. This can help to improve productivity and efficiency, as well as foster a sense of teamwork and community within a business.

Finally, VoIP is highly reliable. Most VoIP providers in the UK offer automatic failover, which means that calls can be redirected to another device or number in the event of an outage, ensuring that you never miss an important call.

The power of VoIP technology cannot be underestimated. Whether you're a small business owner or a large organisation, VoIP can help you save money, stay connected, and make use of advanced features that can help you manage your business more efficiently.

Talk to us

VivoComms have been providing advice on connectivity, collaboration options and hosted phone services for 15 years. We’d be happy to guide you through your VoIP options and discuss the best solutions. Contact us today.

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